How to Cancel Foxtel and Get a Better Deal Before You Leave
Foxtel prices have crept up over the years, and many long term customers are paying far more than new customers signing up today. The good news is that Foxtel is one of the easier subscription services to negotiate with if you know how to approach it.
Here’s how to lower your Foxtel bill and what to do if they won’t play ball.
Step 1: Call and Say You Want to Cancel
The most important thing to understand is this:
Foxtel has a cancellation or retention department whose job is to stop you from leaving. You can contact them by calling 131999 and select Option 7.
When you call, don’t ask for a discount. Say you’re considering cancelling because of the price. This usually triggers the transfer to the retention team.
That team often has access to:
• Discounted monthly rates
• Bonus channel packs
• Short term loyalty discounts
• Free upgrades
Many customers report reductions of $20 to $60 per month just by having this conversation.
Step 2: Be Willing to Leave
Negotiation only works if you’re prepared to follow through.
If the first offer isn’t good enough, politely decline and say you’ll think about cancelling. You may receive:
• A follow up email offer
• A better deal a few days later
• Another retention call
If you do not get a strong offer, you can call back another day. Different agents often have different discretion levels, and outcomes can vary.
Step 3: Mention Streaming Alternatives
Foxtel knows the market has changed.
Streaming platforms like:
• Netflix
• Stan
• Amazon Prime Video
• Disney Plus
• Kayo Sports
• Binge
have significantly reduced the need for traditional pay TV bundles.
If you mention you’re moving to streaming services because they’re cheaper and more flexible, retention agents are more likely to sharpen their pencil.
In many households, replacing Foxtel with two or three streaming services still costs less overall.
Step 4: Cancel and Rejoin Later
One strategy some customers use is cancelling completely and rejoining later as a “new customer.”
Foxtel often advertises:
• Introductory discounts
• Free installation promotions
• Discounted bundle deals
Existing customers rarely receive these headline offers.
If you cancel and wait a few months, you may qualify again for new customer promotions. This isn’t guaranteed, but it’s a common approach for people who don’t mind a short break.
Step 5: Reassess Foxtel Broadband
Foxtel also sells broadband, but it is rarely the cheapest option on the market.
In many cases:
• Foxtel broadband pricing is higher than comparable NBN plans
• You are locked into bundle structures
• Performance is similar to other providers using the same NBN infrastructure
There are often better value NBN providers offering faster speeds at lower monthly rates without the pay TV tie in.
It’s worth comparing broadband separately instead of assuming the bundle is saving you money.
What If They Still Won’t Lower the Price?
If Foxtel refuses to offer a reasonable discount:
Cancel and reassess your actual viewing habits
Switch to streaming services only
Rejoin later under a promotion
Try negotiating again closer to the end of your billing cycle
The key is not accepting the first price simply because you’ve been with them for years.
Final Thoughts
Foxtel pricing is negotiable more often than people realise. The cancellation department exists specifically to retain customers, and they frequently have better pricing available.
At the same time, the rise of streaming means you now have real leverage. If the numbers do not stack up, you have alternatives.
The biggest mistake people make is never reviewing their subscriptions.
If you want help reviewing your broadband and mobile plans at the same time, that’s where Churna comes in. Most clients save around $755 per year across their telco services simply by switching to better value providers.
