🔐 Privacy & Security

Your data. Your control. Our responsibility.

After over 10 years in IT — including 5 years working with two of Australia’s largest telcos — I’ve seen firsthand how critical it is to keep your personal data private and secure. At Churna, we take that seriously. We’re committed to always staying up to date with the latest security practices. Here’s how we protect your data every step of the way.

✅ What We Believe

At Churna, we know how important it is to keep your personal information safe, especially when switching mobile and internet services. We only use your details to get the job done — never for anything else. We don’t store passwords, we don’t keep IDs, and we never share your info with anyone. Your privacy and security are just as important to us as saving you money.

👥 Everything Is Done With You

  • If we need to access an account, we do it together, side by side so you can see and understand exactly what is going on.

  • No info is collected or entered without your full knowledge.

  • We work with you, in person — not behind the scenes.

🔒 No Stored Passwords or IDs

  • We never store passwords.

  • We don’t keep ID documents, account logins, or personal files.

  • Once your switch is complete, any temporary info is deleted immediately.

🔁 What We Do With Your Info

  • Use your bill/account info only to compare plans or make the switch.

  • Confirm details directly with you before acting.

  • Keep your info private — we don’t sell it, share it, or spam you.

🛡️ We Follow Australian Privacy Standards

  • We follow the Australian Privacy Principles (APPs)

  • Your information is handled with the same care we’d want for our own.

🙋 You’re Always in Control

  • You can stop the process or change your mind at any time.

  • Ask us what data we’ve seen or used — we’ll show you.

  • Want us to forget something? Just say the word.

🧾 Fully Insured for Your Peace of Mind

  • Professional Indemnity Insurance – covers any advice or services we provide

  • Public Liability Insurance – protects against any accidental damage or incidents during in-person visits

  • Registered and insured – giving you confidence we operate responsibly and professionally following Australian laws and best practices.

  • Registered ABN Holder - ABN 91918096872

💬 Got Questions?

Still unsure or want to talk through it?

Contact us here — we’re happy to chat.